Booking conditions

We recommend you to read carefully the conditions under which you make your booking. Accepting these conditions is absolutely necessary to use the lodging.

1. Booking guarantee:

To guarantee your booking you have to provide us with a valid credit card number and its expiry date.

Bookings for special season (Holy Week and the Fair of Seville): We require prepayment of the total cost of the lodgment and a 3 night minimum stay. In case of cancellations made 30 or more days before the arrival date, the prepayment will be reimbursed. If cancellations are made less than 30 days before the arrival date, the prepayment will not be reimbursed.

Bookings for high season (April, May, long weekends and New Year’s Eve): We require prepayment of the 50% of the total cost of the lodgment and a 2 night minimum stay. In case of cancellations made 15 or more days before the arrival date, the whole prepayment will be reimbursed. If cancellations are made less than 15 days before the arrival date, the prepayment will not be reimbursed.

Bookings for common season (rest of the year): No prepayment is required. In case of cancellations made 48 hours or more before the arrival date, there will be no charges. If cancellations are made less than 48 hours before the arrival date, we will charge the cost of the first night of the stay on the credit card provided.

The prepayment of the booking in high and special seasons will be paid by means of credit card (Visa, Master Card or American Express) or by bank transfer. The remaining amount will be paid with a credit card or in cash upon check-in to the person who lends the customer the apartment keys. This person will also provide the customer with a copy of the temporary lodging contract, including these conditions. This document has to be signed to be able to use the lodgment.

In case of no-show on the arrival date, the total cost of the stay will be charged on the credit card provided.

2. Check-in

Check-in will take place at the reception of Hotel Alcoba del Rey de Sevilla, located at 70 meters from the apartments, in 9 Becquer Street, 41002 Sevilla. Telephone number: (00.34) 954 91 58 00.

“Location on Google Maps”

3. Deposit:

An obligatory condition to use the lodgment is to leave a deposit (100€ usually) upon check-in, before receiving the keys.

The deposit will be given back to the customer once it has been looked over that the lodgment and its content are in the same conservation situation that they were before check-in. Every apartment has an inventory which will be thoroughly checked after clients leave.

Pets are not allowed.

4. Access and leaving times:

Access to the apartments on the arrival date will be from 2:00 p.m. onwards.

Apartments have to be left before noon (12:00 p.m.) on check-out date.

A compulsory condition is to inform about arrival time; otherwise, we cannot guarantee check-in time.

Departures after 1:00 p.m. on check-out day without explicit permission by Rey de Sevilla Apartments will entail the payment of one more day’s stay

5. Cleaning:

The lodgment will be clean upon client’s arrival and will be provided with a bed linen kit and a towel kit per person. Clients can ask extra cleaning during the stay, which will involve further charges.

On departure day, clients have to leave the lodgment in acceptable order and cleaning conditions. Rey de Sevilla apartments has the right to get extra charges if the lodgment is not left in an acceptable situation.

6.- Parking:

We have a parking near the apartments. It is located by Hotel Alcoba del Rey,

It is located by Hotel Alcoba del Rey, at 9 Becquer Street.

C / Fernán Sánchez de Tovar. At 100 meters from the apartments.

Price: 16 Euros per car and day (taxes included). We recommend booking a place when making the reservation.

7. Number of people per lodgment:

The number of people staying in the lodgment will never exceed the one specified in the booking. Otherwise, Rey de Sevilla Apartments has the right to ask the clients to leave the lodgment with no compensation or to pay the difference if higher occupancy is possible.

If the number of people is lower than the one contracted in the booking, clients will have to communicate this to reception before their penalty-free cancellation period ends up. Otherwise, Rey de Sevilla Apartments will not compensate clients with the price difference.

8. Behavior:

The following activities are explicitly forbidden:

  • 1. Taking in furniture or carrying out any type of construction work.
  • 2. Using the lodgment for an activity different to the one contracted.
  • 3. Carrying out activities or behaving in a way opposite to common hygiene or coexistence.
  • 4. A number of people over maximum capacity is never allowed in the lodgment (excepting babies under 2 years old).

Keeping silence is compulsory from 10:00 p.m. onwards from Monday to Friday and from 11:00 p.m. at weekends.

In case any of these rules is not observed, Rey de Sevilla Apartments may ask clients to get out of the lodgment with no compensation at all.

9. Complaints:

Rey de Sevilla Apartments will not be responsible in any case for actions or problems not relating to the company, events resulting from outside the corporation’s liability or due to force majeure or unforeseeable circumstances.

Rey de Sevilla Apartments will not be responsible for noise caused by works carried near the booked lodgment. etc.

No complaints will be admitted after check-out, which will involve the loss of right to compensation.

10. Water / Electricity:

Electricity and water expenses allocated during the stay are included in the price of the lodgment.

11. Liability:

Rey de Sevilla Apartments will never be liable for the consequences resulting from how clients use the lodgment, including damages, hurts, wounds or loss owing to fire, theft or criminal activity.

12. Data protection:

Observing what was established in Law 34/2002, from 11 July, about Services of Information Society and Electronic Commerce (LSSI-CE), and Organic Law 15/1999, from 13 December, about Personal Data Protection, the company Centuria Palace Ltd., (as responsible for the below mentioned file) informs that customers’ personal particulars, provided by them in a free, explicit and conscious way, will be included in a file named “RESERVAS WEB.” Customers authorize Centuria Palace Ltd. to keep a commercial and contractual relationship with them. The purpose of the file consists in managing the particulars of customers that book through the company’s website, carrying out suitable promotional and publicity activities through any means (including sending comercial circulars by SMS, email, ordinary mail, etc) with offers, promotional information and new products details in which you may be interested, according to surveys and segmentation of the particulars provided by filling in any form as well as those resulting from the commercial relationship or the delivery of purchased products. Particulars marked as compulsory are necessary to submit customers’ applications. In case they refuse to inform about them, it will not be possible for us to fulfill their purpose.

Customers may anytime exercise their right of access, amendment, cancellation and opposition just by communicating their intention from the email address they provided to Centuria Palace Ltd. on the email info@apartamentosreydesevilla.com or by post mail to Centuria Palace Ltd. 9 Becquer Street, 41002, Sevilla.

Compulsory detail insertion: those fields marked with a star (*) in the extant forms require obligatory introduction; and if they are not filled in, we will not be able to reply queries or fulfill a correct petition as a consequence.

Veracity of the particulars: customers are responsible for the veracity of their particulars and they commit not to provide false details and to modify them if it is due.

In case users provide personal particulars of third parties, observing what is established in article 5.4 of Organic Law 15/1999, from 13 December, about Personal Data Protection, they thereby declare that they have their explicit consent to do so and also assert that have informed these third parties about the content of the provided details, their source and the possibility to exercise their right of access, amendment, cancellation or opposition, as well as the terms established in this privacy policy.

Security: Centuria Palace Ltd. is completely committed to ensure absolute confidentiality and privacy of the collected particulars and therefore has taken suitable security measures to prevent alteration, loss and not authorized access or treatment and so guarantee their safety and protection, particularly those foreseen in Law 1720/2007, from 21 December, in which the regulation of Organic Law 13/1999 is approved, about Personal Data Protection, through which Centuria Palace Ltd. will not be liable in any case for incidences resulting from a not authorized access or an attack impossible to detect by the proper existing security measures or if customers have not kept safely their own particulars or access data.

Cases in which customers’ particulars can be shared: customers’ particulars can be shared with other companies outside Centuria Palace Ltd. (according to article 12.1 of Organic Law 15/1999, from 13 December, about Personal Data Protection) only in those cases in which that other company has to carry out an action to satisfy the needs of the customer’s booking. An instance of this is the case in which there exists the need to hand over particulars to travel wholesalers, other hotels, restaurants, etc., whenever the customers agree with this cession of details by means of their explicit communication. In these cases, Centuria Palace Ltd. will try to ensure that the provided information is used by third parties just to carry out the tasks for which they are contracted. We will only reveal that information which is absolutely necessary for that purpose.

According to article 5 of Organic Law 15/1999, from 13 December, about Personal Data Protection (LOPD), and article 12.2 of Law 1720/2007, from 21 December, in which the Regulation of the development of Organic Law 15/1999 is approved, from 13 December, about Personal Data Protection, we hereby inform customers that, unless they get in touch with us to notify their refusal in a period of 30 days from the reception of this information, we will understand that they tacitly and unerringly agree to provide us with their personal particulars so we can manage them and use them to send commercial circulars with our products and services to them.